Common IT Challenges We Help Kentucky Businesses Solve
Many businesses struggle with technology issues that slow down operations, frustrate employees, and create unnecessary risk. Managed IT services are not just about fixing problems when they happen. They are about creating a more stable, secure, and well-supported technology environment that helps your business run more smoothly over time.
Common challenges we help address include:
Our goal is to help businesses reduce technology frustration, improve security and reliability, and build a stronger foundation for day-to-day operations.
Our ProCare Managed IT Service Plans
Choose the Managed IT Plan That Fits Your Business
ProCare Standard
- Best for: Businesses WITHOUT formal compliance requirements
- Includes: Proactive IT support, layered cybersecurity protection, and Microsoft 365 management
- Good fit for: Construction, veterinary, engineering, insurance and similar industries
ProCare Elite
- Best for: Businesses with compliance obligations or stricter cyber insurance requirements
- Includes: everything in Standard Plan, plus risk assessments, vulnerability scans, pentests, Microsoft 365 backups, security awareness training and core policies and procedures
- Good fit for: Accounting firms, financial planners, healthcare organizations, credit unions, law firms, and similar organizations
25
250+
1000+
What's Included in Every ProCare Managed IT Plan
- Regular Technical Business Reviews (TBRs)
- Microsoft 365 Business Premium licenses
- Datto EDR/MDR endpoint security software with 24/7 SOC monitoring
- 24/7 helpdesk
- Coordination with internet, phone, and software vendors
- Hardware and software purchasing guidance
Plus Every Managed IT Plan Includes a 100% Satisfaction Guarantee
We want to be a strong long-term IT partner for your business, and we believe that partnership should work well for both sides. The first 90 days of managed IT service are especially important as we complete onboarding, make improvements, and help your team adjust to new processes.
If you are not satisfied during that time, let us know and we will work to make it right. If we are unable to resolve the issue, we will end the agreement and provide the passwords and documentation we have related to your IT environment.
Why Choose Our Managed IT Services?
1. Experience and Local Commitment
Next Century Technologies has supported businesses in Lexington and beyond for more than 25 years. As a locally owned provider, we focus on responsive service, long-term relationships, and practical IT guidance tailored to each client's needs. We offer:
- A 24/7 help desk based in North America, not outsourced overseas
- A commitment to answering calls with a human voice 99.9% of the time
- Personal service from a team that knows the local business community
2. Compliance-Focused IT Support When Needed
We work with businesses that need stronger cybersecurity and support for compliance requirements such as HIPAA, FTC Safeguards, NCUA, and FINRA. Our Elite Plan includes added services such as risk assessments, vulnerability scanning, penetration testing, security awareness training, and core policies and procedures.
3. 100% Satisfaction Guarantee
We believe managed IT should be a strong long-term partnership. That is why every plan includes a 100% satisfaction guarantee during the critical first 90 days of service.
4. Strong Microsoft 365 Security Expertise
We help businesses get more value from Microsoft 365 while improving security. Our team supports licensing, configuration, Intune device management, multi-factor authentication, and ongoing monitoring to reduce the risk of account compromise and unauthorized access.
Lexington IT Services Offered by Next Century Technologies
Cybersecurity Services
HIPAA Compliance Services
Data Backup and Recovery
Server and Computer Sales
VoIP Phone Services
Co-Managed IT Services
Designed to complement and enhance your existing IT department. We work closely with your internal team, providing them with additional expertise and resources.
Case Study: Modernizing Network Management for a Lexington Transit Organization
LexTran is the public transportation provider in Lexington with multiple locations and an in-house IT person managing their network infrastructure. They faced challenges due to a mix of outdated network switches spread across various sites, making network management cumbersome.Challenge: LexTran was managing a mix of aging network switches across multiple locations, which made monitoring and updates difficult for its internal IT manager.
Solution: We helped standardize the environment with Ubiquiti switches and implemented centralized cloud-based management through HostiFi. We also provided training so the internal IT manager could manage the new environment confidently.
Outcome: The result was a more consistent, easier-to-manage network infrastructure across all locations.
Case Study: Budget-Friendly Hardware Refresh for a Veterinary Practice
A small veterinary practice with limited budget and aging hardware—some computers were as old as 6 to 10 years. The practice was experiencing slow performance, and their server was not set up as a domain controller, leading to fragmented access to files and inefficient workflows.Case Study: An Engineering Firm Takes To The Cloud
Solution: We migrated files and collaboration tools to Microsoft 365, including OneDrive and Teams, and strengthened security with upgraded Microsoft 365 licensing and protections.
Outcome: The firm improved remote access, collaboration, and security while avoiding the cost of replacing its aging server infrastructure.
Case Study: An Accounting Firm Ready For a Change
Solution: After reviewing how the firm worked, we determined that employees primarily worked from the office, so there was no benefit to keeping the server hosted out of state. Rather than paying expensive relocation costs, we recommended replacing it locally in Lexington and restoring the firm's data from backups.
Here's What Our Clients Are Saying About Our Services
" LOCAL COMPANY WITH EXPERIENCE WE COUNT ON
Finance Administrator, Sturgill Turner Barker & Maloney
" THEY DO THE HEAVY LIFTING, PROVIDE GREAT CUSTOMER SERVICE AND COMMUNICATE WELL
Director of HR, American Health Management
" WORKFLOWS IMPROVED COMPANY-WIDE THANKS TO SYSTEM UPGRADES
IT Manager, Everburn Manufacturing
Frequently Asked Questions (FAQs) About Lexington Managed IT Services
How do you provide 24/7 IT support for businesses in Lexington?
Our 24/7 IT support is managed by our Lexington location during business hours and a North American-based help desk after hours, ensuring that you always speak to a trained professional who understands your needs. We do not outsource support overseas, and we focus on giving clients responsive service with clear communication and dependable follow-through.
How does onboarding work if I switch to Next Century Technologies for managed IT services?
We use a structured onboarding process to make your transition smooth, secure, and well organized.
- Planning: We review the agreement, assign points of contact, and gather documentation.
- Setup: We add your company to our systems and prepare your environment for support.
- Launch: We deploy monitoring and security tools, introduce your team to ours, and show employees how to submit support requests.
- Follow-Up: We review open items, confirm next steps, and update documentation.
- Security Review: With our tools in place, we perform an initial cybersecurity review to identify gaps and prioritize improvements.
Do you offer different managed IT service plans? How do I choose the right one?
Is Next Century able to help us with our Microsoft 365 needs?
Yes. As a Microsoft 365 reseller and IT partner, we help businesses choose the right licensing, improve security, and get more value from their Microsoft 365 environment. We also help secure Microsoft 365 with tools such as Intune, multi-factor authentication, and active monitoring to reduce the risk of email compromise and unauthorized access.
