Lexington Co-Managed IT Services: Common Challenges or Pain Points
When your internal IT team is overwhelmed or lacks specific expertise, it can lead to:
Project Delays and Missed Deadlines: Without adequate
support, large IT projects can fall behind schedule, impacting your business
operations and growth plans.
Security Vulnerabilities: If your in-house team
doesn't have the time or resources to keep up with the latest security threats,
your business may be at risk of data breaches and cyberattacks.
Increased IT Costs: Overloaded IT teams might resort
to costly emergency fixes and temporary solutions, leading to higher overall IT
expenses.
Employee Burnout: When internal IT staff are
stretched too thin, it can result in burnout, reducing their productivity and
increasing the likelihood of mistakes. Can your IT staff go on vacation without getting an IT support call? If not, they are facing burnout.
Lack of Strategic IT Planning: With day-to-day issues consuming most of their
time, your IT team may struggle to focus on long-term IT strategy and planning.
What options are available for co-managed IT?
Here are the areas of your IT infrastructure that we can help manage with your team:
Microsoft Windows File server management
- Operating system updates and patching
- Maintenance
- Next gen endpoint security license and monitoring
- Add/remove users
- File permissions and organization
- Virtual servers
- Backup monitoring
- Backups (optional)
Network infrastructure
- Switch management and updates
- Firewall management and updates
- Wi-fi
- Internet provider help
- Troubleshooting
- New installs
Microsoft 365
- Licenses including non-profit licensing
- Security recommendations and implementation
- Consulting and advice
- Monitoring for suspicious behaviors
Workstation/User support
- Helpdesk
- Operating system updates and patching
- Maintenance
- Next gen endpoint security license and monitoring
- Setup
Phones
- VoIP management
- Updates
- Call routing
- Troubleshooting
Backup Services
- We provide the backup product
- We manage and monitor the backup
- Assistance when recovery is required
25
250+
1000+
Why Choose Next Century Technologies for Co-Managed IT Services in Lexington?
Collaboration with Your In-House IT Team: Our
co-managed IT services are designed to complement and enhance your existing IT
department. We work closely with your internal team, providing them with
additional expertise and resources. We do not replace your IT staff. Best of all, we include a Teams channel where your staff can reach out to us with questions on any IT topic or request immediate assistance.
Flexible Support Options: Whether you need us to
handle specific tasks or provide full-scale support during peak times, our
co-managed services are flexible and tailored to your business needs. We can do the servers, workstations, phones, IT infrastructure, Microsoft 365 or any combination. Monitoring alerts can go to your staff as well as ours.
Advanced IT Tools and Resources: Access
enterprise-level IT tools and technologies that might otherwise be out of
reach. We provide the resources needed to optimize your IT infrastructure. Those tools include our next gen endpoint security with EDR/MDR/antivirus/antimalware, ransomware detection, remote endpoint management and monitoring, cloud-based documentation system and our ticket system.
Enhanced Cybersecurity: Strengthen your existing
cybersecurity measures with our advanced security solutions, ensuring your
business is protected against the latest threats.
Proactive IT Management: We monitor your systems
24/7, addressing potential issues before they become major problems. This
proactive approach minimizes downtime and keeps your business running smoothly.
Scalability: As your business grows, our co-managed
IT services can scale with you, ensuring that your IT infrastructure remains
robust and capable of supporting your evolving needs.
Lexington IT Services Offered by Next Century Technologies
Managed IT Services
Providing reliable IT services and support tailored specifically for small to medium-sized businesses in Lexington, ensuring you can focus on your clients.
Cybersecurity Services
HIPAA Compliance Services
Data Backup and Recovery
Server and Computer Sales
Technology Speakers & Webinars
Here's What Our Clients Are Saying About Our Services
" LOCAL COMPANY WITH EXPERIENCE WE COUNT ON
Finance Administrator, Sturgill Turner Barker & Maloney
" THEY DO THE HEAVY LIFTING, PROVIDE GREAT CUSTOMER SERVICE AND COMMUNICATE WELL
Director of HR, American Health Management
" WORKFLOWS IMPROVED COMPANY-WIDE THANKS TO SYSTEM UPGRADES
IT Manager, Everburn Manufacturing
Frequently Asked Questions (FAQs) About Lexington Co-Managed IT Services
What are co-managed IT services?
Co-managed IT services are a partnership between your internal IT team and an outside IT provider. Next Century Technologies works alongside your in-house staff to provide additional support, cybersecurity, monitoring, project assistance, compliance help, and strategic guidance.
What can you help our internal IT team with?
We can support your internal IT team with help desk overflow, cybersecurity, compliance requirements, Microsoft 365, backup and disaster recovery, network management, cloud projects, documentation, strategic planning, and after-hours support. We also provide access to the tools we use, and support to help them leverage these tools quickly.
Do you replace our in-house IT staff?
Can you help with cybersecurity and compliance?
How does Next Century Technologies ensure the security of our IT systems?
What if our IT team needs support outside of regular business hours?
Our co-managed IT services can include 24/7 support if needed. Whether it's an after-hours issue or an urgent situation, our team is available to assist your internal IT staff whenever they need it. We are also great for vacation/illness coverage if your team is unavailable.
Is co-managed IT a good fit for small or mid-sized businesses?
Yes, it's a strong fit for small and mid-sized businesses that have limited internal IT staff but need broader expertise, better coverage and stronger cybersecurity without hiring multiple full-time specialists.
What types of businesses use co-managed IT services?
All types of businesses can leverage it, but manufacturing businesses often need this type of support.
